Privacy Policy

1. Information We Collect

When you interact with Kijabe Adventures, we may collect information that helps us respond to enquiries, organize hiking trips and provide a better customer experience.

Information you provide directly

• Name and contact information.
• Telephone or WhatsApp number.
• Email address.
• Hiking group size and participant details.
• Preferred hiking date or event.
• Transport or meeting-point information required for a trip.
• Booking and payment references.
• Information you voluntarily provide when contacting us.

We may also receive information when you communicate with us through WhatsApp, social media, email, telephone or other channels used to arrange an outdoor experience.

2. Hiking Bookings & Trip Information

When you book a guided hike, nature walk, private group hike or other outdoor experience, we may need information necessary to organize the trip.

This may include your name, telephone number, number of participants, preferred date, transport requirements, meeting arrangements and other information needed to coordinate your hiking experience.

3. Payments & M-Pesa

Kijabe Adventures may use M-Pesa and other payment methods to receive booking payments for hiking and outdoor experiences.

When you make a payment, we may receive or record information such as a transaction reference, payment confirmation, amount paid and booking-related details needed to reconcile your reservation.

Payment processing may be handled by the relevant payment provider. We do not request or intentionally store full payment-card information on our website.

4. How We Use Your Information

We use personal information for legitimate business and service-related purposes, including:

• Responding to enquiries and booking requests.
• Confirming hiking reservations.
• Providing meeting-point, route and trip information.
• Coordinating transport and logistics where applicable.
• Communicating important changes to scheduled activities.
• Supporting participant safety and group coordination.
• Processing and reconciling payments.
• Improving our website and customer experience.
• Maintaining business, accounting and administrative records.
• Preventing misuse, fraud or unauthorized activity.

5. WhatsApp, Email & Other Communications

We may communicate with hikers and customers through WhatsApp, telephone, email or other communication channels provided by the customer.

These communications may include booking confirmations, meeting-point instructions, changes to hiking schedules, weather-related updates, safety information and responses to questions.

If you receive optional promotional communication from us, you may request that we stop sending marketing messages.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential website functions, understand how visitors use the website and improve performance.

We may use Google Analytics or similar analytics tools to understand general website activity, such as page visits, traffic sources and interactions. Analytics information helps us improve useful content about hiking, nature experiences, trails and destinations in Kenya.

Where consent is required, applicable consent mechanisms may be used to manage analytics, advertising and related technologies.

7. Third-Party Services

Kijabe Adventures may rely on selected third-party services to operate the website and provide services to customers.

These may include communication platforms, payment providers, website analytics services, hosting providers, mapping tools, social media platforms and advertising or consent-management services.

Third-party services may process information according to their own privacy policies and terms. We encourage users to review the privacy information of services they use when interacting with links or features provided through our website.

8. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected.

Booking, payment and business records may need to be retained for accounting, administrative, safety, dispute-resolution or legal purposes.

Where information is no longer reasonably required and there is no legal or legitimate business reason to retain it, we may delete or securely dispose of it.

9. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, electronic communication method or internet-based service can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through ordinary email, social media or messaging channels unless specifically requested and appropriate.

10. Your Privacy Choices

Depending on the circumstances and applicable law, you may contact us to request access to, correction of or deletion of personal information we hold about you.

You may also ask us to stop optional marketing communications or raise a concern about how your information is being handled.

11. Children's Privacy

Kijabe Adventures provides outdoor experiences that may be suitable for families and participants of different ages, subject to the requirements of the particular hike.

Where a child participates in an activity, booking and participation arrangements should be handled by a parent, guardian or other responsible adult where required.

We do not knowingly use our website to independently solicit unnecessary personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, communication methods, services or legal obligations change.

The latest version will be published on this page together with the date of the most recent update.

We encourage visitors and customers to review this page periodically if they want to remain informed about how Kijabe Adventures handles personal information.